We strongly believe in our products and want every customer to leave satisfied, so if something’s not exactly right, we've got you covered. We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return you need the receipt or proof of purchase. To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You will receive a full refund in the original form of payment. Please allow 2 billing cycles for the refund credit to appear on your credit card statement. The original packing slip is required for reimbursement. Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.